Privacy Policy – Oudh Al Ayman

Last Updated: 31 October 2026

At OUDH AL AYMAN, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, browse our products or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:

Personal Information

Full name
Billing and shipping address
Email address
Phone number and WhatsApp contact details

Order Information

Products purchased, including Oudh oils and agarwood chips
Order details and purchase history
Payment status and transaction references

Technical Information

IP address
Browser type and device information
Website usage and browsing activity
Cookies and similar tracking technologies

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We use your personal information for the following purposes:

To process, confirm and deliver your orders.
To communicate order updates and delivery information.
To respond to enquiries and customer support requests.
To process payments and manage transactions.
To improve our website, products and shopping experience.
To prevent fraudulent activities and maintain website security.
To send promotional offers, product updates or marketing communications where permitted.

We do not sell your personal information to third parties.

3. Payment Information

Payments made through our website may be processed by secure third-party payment service providers.

OUDH AL AYMAN does not directly store complete debit card, credit card or other sensitive payment credentials on its website unless explicitly stated.

Payment information is handled according to the privacy and security policies of the respective payment service providers.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your shopping cart and preferences.
Understand how visitors interact with our website.
Improve website performance and functionality.
Provide a smoother shopping experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionalities, including the shopping cart and checkout process.

5. Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

However, we may share necessary information with trusted third-party service providers to operate our business, including:

Payment Providers: To securely process transactions.
Shipping and Delivery Partners: To deliver your orders to the correct address.
Website and Hosting Providers: To maintain our website and its functionality.
Technical Service Providers: To support website security, analytics and maintenance.

These service providers are expected to handle your information responsibly and use it only for the services they provide.

We may also disclose information when required by applicable laws, regulations or lawful government requests.

6. International Orders and Data Transfers

OUDH AL AYMAN aims to serve customers across India and internationally.

If you place an international order, your personal information may be shared with relevant payment processors, shipping companies, customs authorities or other service providers involved in completing your order.

Your information may therefore be processed or transferred outside your country of residence, subject to applicable data protection laws.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.

Although we strive to protect your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:

Processing and completing customer orders.
Maintaining transaction and business records.
Handling customer enquiries and disputes.
Meeting applicable legal, accounting and regulatory requirements.

When information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable legal obligations.

9. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal requirements.
Withdraw consent for certain types of data processing.
Opt out of promotional or marketing communications.
Raise concerns about how your information is being used.

To exercise these rights, please contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, social media platforms or other external services.

Please note that we are not responsible for the privacy practices, content or security of these external websites.

We encourage you to review their respective privacy policies before sharing any personal information.

11. Children’s Privacy

Our website and products are intended for general customers and are not specifically directed towards children.

We do not knowingly collect personal information from children in violation of applicable laws. If we become aware that such information has been collected without appropriate authorisation, we will take reasonable steps to address the situation.

12. Changes to This Privacy Policy

OUDH AL AYMAN reserves the right to update or modify this Privacy Policy whenever necessary to reflect changes in our business practices, website functionality or applicable legal requirements.

Any updates will be published on this page along with the revised date.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

OUDH AL AYMAN

Email: oudhalayman@gmail.com

Phone / WhatsApp: +91 8011821242

Location: Hojai, Assam, India

Website: OUDH AL AYMAN

We appreciate your trust in us and remain committed to protecting your privacy throughout your journey with OUDH AL AYMAN.

Born from Nature, Blessed by Tradition.